TERMS OF SERVICE

These Terms of Service ("Terms" or "Agreement") contain the binding terms and conditions between you and Sierra Gold Mining ("Sierra," "we," "our," or "us") governing your access to and use of the Sierra application, platform, and physical depository services.

By creating an account, accessing the platform, or checking the agreement boxes, you represent that you have read, understood, and accept all terms herein. We may amend these Terms at any time by posting an updated version on the platform. Continued use constitutes acceptance.

Sierra Gold Mining provides a technology and depository platform for the acquisition, inspection, vault custody, and physical delivery of genuine placer and crystalline gold specimens.

Every specimen acquired through the platform represents verified physical gold held in institutional depository custody, identified by gross weight, fine gold content, assay purity, and a tamper-evident serial number.

When acquiring an allocation from a Sierra Mine Reserve, the specific physical piece allocated is determined according to mathematically published tier probabilities. Every reserve displays its exact minimum weight, maximum weight, and tier percentages prior to checkout.

Tier probabilities sum to exactly 100%. The interactive discovery experience is visual choreography only; the underlying physical specimen is allocated server-authoritatively upon payment.

All finished slabs are certified for fineness (minimum .9999 fine gold) and sonically sealed in tamper-evident security slabs with embedded micro-guilloche labels and verifiable serial numbers.

Removing or breaching the tamper seal on a delivered slab voids the Sierra assay guarantee and invalidates any subsequent buyback quote.

Acquired specimens remain in your personal Vault under depository bailment with free custodial storage until you request physical delivery.

Deliveries are fulfilled via certified courier services with full transit insurance. Delivery requires verified domestic street addresses within the fifty United States and an in-person signature upon arrival.

Sierra may provide discretionary buyback quotes for eligible unredeemed specimens held in vault custody. Accepted buyback offers are credited strictly as Sierra Store Credit to your depository ledger.

Sierra Credit is non-transferable, carries zero cash or fiat withdrawal value, and may only be applied toward future reserve allocations or finished slab purchases on the platform.

You must be at least 18 years of age and legally capable of forming binding contracts under applicable law to create an account or use Sierra services. Accounts are personal to the verified individual.

Sierra utilizes authenticated Shopify Customer Identity for single-sign-on and Passkeys. You are solely responsible for maintaining the confidentiality of your device and login credentials.

Sierra supports FIDO2 WebAuthn Passkeys integrated with Apple iCloud Keychain and Google Password Manager. Passkeys enable cryptographic biometric authentication (Face ID / Touch ID) directly on your device without transmitting biometric data to Sierra servers.

Due to the live commodity nature of physical precious metals, all reserve allocations and finished slab purchases are final once payment is settled and physical serial allocation is issued.

Cancellations or returns for cash refund are not permitted once a piece is allocated to your Vault.

Gold specimens, reserves, and slabs offered through Sierra are sold exclusively as physical collectible commodities and precious metals specimens. Sierra is not a broker-dealer, financial planner, or investment advisor.

Nothing on the platform constitutes financial, investment, legal, or tax advice. Physical gold prices fluctuate based on spot market conditions; past performance does not guarantee future results.

You agree not to use automated scripts, bots, scrapers, or exploits to manipulate reserve openings or checkout flows; circumvent geographic or identity restrictions; engage in fraudulent chargebacks; or reverse engineer the proprietary Sierra mobile client or API.

Any dispute, claim, or controversy arising out of or relating to these Terms or Sierra services shall be resolved exclusively through binding individual arbitration administered by the American Arbitration Association (AAA) in California, rather than in court.

You waive any right to bring or participate in any class action or collective proceeding against Sierra Gold Mining.

For legal notices, custody inquiries, or support regarding orders and shipments, contact the Sierra Depository Office at support@sierragoldexchange.com. Depository bails and physical inspection records are maintained at Sierra Gold Mining, California, USA.